Contact information

CONTACT YATSSO

Email: support@yatsso.com

We aim to reply within 1–2 business days, Monday through Friday.

ORDER QUESTIONS

Please include your order number and the email address used at checkout.

ORDER CHANGES OR CANCELLATIONS

To request a photo change, personalization correction, shipping-address change, or cancellation, email us within 12 hours of placing the order.

After 12 hours, design preparation, production, or order processing may have started, so changes and cancellations cannot be guaranteed.

PHOTO AND DESIGN QUESTIONS

Every submitted photo is reviewed by our customization team before production.

Routine adjustments such as cropping, positioning, brightness, contrast, and minor layout refinement are handled by our team using our experience in custom dial production.

We will contact you only if the image quality, composition, or required adjustment could materially affect the finished watch, or if a different photo or your approval is genuinely needed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please include:

• Your order number
• A clear description of the issue
• Clear photos or a short video showing the complete watch and issue
• Photographs of the packaging if shipping damage is involved

Each custom watch is photographed and/or recorded during production and final inspection. These workshop records help our team assess the issue accurately and recommend the most appropriate solution.