Terms of service
TERMS OF SERVICE
By using yatsso.com or placing an order with YATSSO, you agree to these Terms of Service.
ORDER INFORMATION
Customers must provide complete and accurate billing, shipping, contact, product, photo, text, engraving, and personalization information.
YATSSO may place an order on hold if required information is incomplete, appears incorrect, or requires clarification.
OUR CUSTOM DIAL REVIEW
Every submitted photo is reviewed by our customization team before production.
We check:
• Image clarity and resolution
• The position of the main subject
• The location of faces and important details
• Clearance around the watch hands
• Hour-marker, logo, and date-window placement
• Expected print quality on the selected dial
Based on our experience with custom watch-dial composition and printing, we may make routine technical adjustments such as cropping, positioning, brightness, contrast, and minor layout refinement without requesting additional approval.
We will contact the customer only when:
• The image quality may materially affect the finished watch
• An important face or subject cannot be positioned clearly
• A different photo is recommended
• A requested change would significantly alter the approved design
• Additional customer approval is genuinely required
If additional information or approval is required, production may be paused until the customer responds.
CUSTOMER-SUBMITTED INFORMATION
Customers are responsible for checking uploaded photos, names, dates, spelling, engraving details, and other personalization information before ordering.
An error contained in a photo, text, date, name, or instruction submitted by the customer is not considered a manufacturing defect.
However, we understand that mistakes happen. Contact us and our team will review the circumstances and do its best to recommend a practical solution.
PREVIEW AND FINISHED PRODUCT
The online preview is a useful guide to the composition and personalization of the watch.
Small differences may occur because of screen settings, lighting, printing materials, watch hands, hour markers, logos, date windows, and normal production tolerances.
Routine technical adjustments made to improve clarity, balance, and print quality are part of our custom-production process.
ORDER CHANGES AND CANCELLATIONS
Orders may be changed or cancelled by emailing support@yatsso.com within 12 hours of purchase.
After 12 hours, design preparation, production, or order processing may have started, so changes and cancellations cannot be guaranteed.
PRODUCTION AND DELIVERY
Ready-to-ship watches are inspected and prepared within 3 business days.
Custom watches are normally designed, produced, and quality-checked within 3 business days after payment and all required customization information have been received.
If additional information, another image, or customer approval is required, the 3-business-day production period begins after the required response is received.
Estimated transit time after dispatch is 7–11 days.
Delivery dates are estimates rather than guarantees. Customs inspections, remote-area delivery, severe weather, public holidays, carrier delays, or other circumstances outside YATSSO’s reasonable control may affect delivery.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If a watch arrives damaged, defective, incorrect, or materially different from the confirmed order details, the customer must contact YATSSO within 7 days of delivery.
The customer must provide an order number and clear photos or a short video showing the complete watch, packaging, and issue.
Each custom watch may be photographed and/or recorded during production and final inspection. We may compare a claim with the submitted design and our workshop quality-control records before recommending a solution.
RETURNS AND REFUNDS
Personalized products cannot normally be returned for a change of mind, personal preference, or an error contained in information submitted by the customer.
Eligible damaged, defective, incorrect, or materially different items will be handled according to our Returns & Refunds Policy and applicable consumer law.
PAYMENT
Payment must be completed before order preparation or custom production begins.
Prices, currencies, taxes, and available payment methods may vary according to the customer’s market and checkout location.
IMPORT DUTIES AND TAXES
For orders delivered to the United States, applicable import duties and customs-clearance fees are covered by YATSSO. Sales tax may still be calculated where required by law.
For other destinations, local duties, taxes, and customs fees remain the responsibility of the recipient unless otherwise stated at checkout.
TRACKING AND DELIVERY
Tracking information is emailed after dispatch and may take 24–48 hours to update.
Customers are responsible for monitoring tracking information and providing a complete, accurate, safe, and accessible delivery address.
If a package is lost in transit, contact us so that we can assist with the carrier investigation.
WARRANTY AND MOVEMENT PROMISE
Eligible watches are covered by the warranty or 12-Month Movement Promise stated on the applicable product page.
Coverage does not include misuse, impact, accidents, improper crown use, water ingress, unauthorized repair, normal wear, cosmetic damage, battery replacement, or normal mechanical accuracy variation.
PHOTO PRIVACY AND INTELLECTUAL PROPERTY
Customer photos and personalized designs are used only for production, quality control, order support, and after-sales service unless separate permission is provided.
Customers confirm that they have the right or permission to use all submitted photographs, logos, text, and designs.
LIMITATION OF LIABILITY
To the extent permitted by law, YATSSO is not responsible for indirect, incidental, or consequential losses.
Nothing in these terms limits consumer rights or liability where such limitations are prohibited by applicable law.
CONTACT
Email: support@yatsso.com