They are real, fully functioning watches.

Depending on the model, a YATSSO watch may use a Japanese automatic movement or a quartz movement. The exact movement, materials, case size and water-resistance rating are listed on each product page.

Some of our designs have a sense of humor. The watch itself still has a serious job to do.

We choose materials and construction based on the individual model, not just how the watch looks in a photograph.

Our Tidemaster RELAX, for example, uses a 316L stainless steel case and bracelet, sapphire crystal, ceramic bezel and a Japanese Miyota 8215 automatic movement. It weighs 147g, giving it the solid feel customers expect from a proper everyday watch.

Please check the specifications on the individual product page, as materials vary between models.

That depends on whether you enjoy watches that take themselves seriously all the time.

The RELAX is designed to look classic from a distance and reveal its sense of humor up close. Most people will simply see a solid automatic watch. The people who read the dial usually smile or start a conversation.

It is not trying to pretend to be something it isn’t—and neither do you have to

Check the case diameter and wrist-size range listed on the individual product page.

If you already own a watch that fits well, compare its case diameter with the YATSSO model you’re considering. That is usually more helpful than trying to judge size from a photograph.

The Tidemaster RELAX has a 41mm case and fits wrists from approximately 6.5 to 8.1 inches (16.5–20.5cm).

The wrist-size range is listed on each product page.

Many of our steel bracelets can be adjusted in two ways: small changes can be made using the micro-adjustment inside the clasp, while larger changes can be made by removing links.

When a sizing tool is included, it will be listed on the product page. A local jeweler can also resize a bracelet in just a few minutes.

We do our best to show the actual finish, color, proportions and dial details as clearly as possible.

Screen brightness, lighting and viewing conditions can cause small differences in color. For the best understanding of the watch, look at the product photographs, wrist shots, videos and written specifications together.

Yes. Many customers buy our watches as birthday, anniversary, retirement and holiday gifts—or simply for someone who is always “almost on time.”

Packaging varies by model, so check the product page for exactly what is included. The Tidemaster RELAX comes in a YATSSO presentation box with a polishing cloth, bracelet-sizing tool and warranty card.

Yes. YATSSO offers free tracked shipping to supported destinations.

The carrier may vary depending on the product, destination and available delivery service.

Ready-to-ship watches are inspected, prepared and dispatched within 3 business days.

Estimated transit time after dispatch is 7–11 days. Tracking details will be emailed after the order ships.

Yes. We’ll email you a tracking number and tracking link once your order has been dispatched.

Tracking information may take 24–48 hours to update after the carrier receives the package.

A short pause does not necessarily mean the package has stopped moving.

International shipments may travel between countries or wait for customs processing without receiving a new public tracking scan. If your order has passed its estimated delivery period, contact us and we’ll help check it.

No surprise import-duty bill at the door.

For orders delivered to the United States, applicable import duties and customs-clearance fees are covered by YATSSO. Sales tax may still be calculated at checkout where required by law.

If the watch has been sitting during delivery, it may have little or no remaining power.

Wind the crown clockwise approximately 20–30 turns, set the correct time and date, secure the crown, and then wear the watch normally. Movement from your wrist will help keep it running.

No. A mechanical automatic watch does not use a battery.

It winds through normal wrist movement and can usually also be wound manually using the crown. If it is not worn for long enough, it may stop and need to be wound and reset.

Yes. Small daily variations are normal for mechanical watches.

An automatic movement will not keep time in exactly the same way as a phone or quartz watch. If your watch begins gaining or losing an unusual amount of time, contact us and we’ll help you check it.

For a small change, use the micro-adjustment positions inside the clasp if your model has them.

For a larger change, one or more bracelet links can be removed. Some models include a sizing tool, and any local jeweler can also resize the bracelet quickly.

Check the water-resistance rating on the individual product page before exposing the watch to water.

The Tidemaster RELAX is rated to 10 ATM / 100 metres and may be used for everyday water exposure and swimming when the screw-down crown is fully secured.

Do not operate the crown underwater, and avoid hot showers, saunas, diving and high-pressure water.

Wipe the watch with a clean, soft cloth after wearing it, especially after contact with sweat or salt water.

Avoid strong impacts, magnets, chemicals and extreme heat. Always make sure a screw-down crown is properly secured before the watch comes into contact with water.

Ready-to-ship watches are inspected, prepared and dispatched within 3 business days.

Estimated transit time after dispatch is 7–11 days. Tracking details will be emailed after the order ships.

Ready-to-ship watches are inspected, prepared and dispatched within 3 business days.

Estimated transit time after dispatch is 7–11 days. Tracking details will be emailed after the order ships.

Product packaging varies by model, so please check the individual product page for exactly what is included.

The YATSSO RELAX Automatic Watch arrives in a presentation box with a polishing cloth, bracelet-sizing tool and warranty card.

Choose your watch, upload your photo, and preview how it looks on the dial before placing your order.

The preview lets you check the basic placement before completing checkout.

For the clearest result, we recommend using the original, highest-resolution version of your photo.

Choose a clear, well-lit image where the main face, pet or subject is easy to see. Photos with some space around the subject give our team more flexibility when positioning the image around the watch hands, hour markers and date window.

Avoid blurry screenshots, heavily compressed images, strong shadows and photos where an important face is already close to the edge.

You do not need to prepare a professional design file. Our team will make the routine technical adjustments needed for watch-dial printing.

Yes. Your photo is not retained as an order file unless you complete checkout.

After checkout, it is saved with your order and used only to make your custom watch. We never use customer photos in advertising, social media or customer stories without clear permission.

Normally, no additional approval is required. The preview you create before checkout is used as the starting point for your custom watch.

Before production, our customization team reviews the image for clarity, dial composition, print quality and placement around the watch hands, hour markers, logo and date window.

Routine adjustments such as cropping, positioning, brightness and contrast are handled by our team. We will contact you only if another photo, a meaningful design change or your approval is genuinely required.

Please contact us within 12 hours of placing your order.

We’ll do our best to make the requested change before production begins. After 12 hours, your watch may already be in production, so changes cannot be guaranteed.

Custom watches are normally designed, produced and quality-checked within 3 business days after payment and all required photos and personalization details have been received.

If we need another photo, additional information or your approval, the 3-business-day production period begins after we receive your response.

Estimated transit time after dispatch is 7–11 days.

Because every custom watch is made specifically from your selected photo, engraving and watch options, it cannot normally be returned or exchanged for a change of mind, personal preference or an error contained in information submitted with the order.

If your watch arrives damaged, defective, incorrect or materially different from the confirmed order details, contact us within 7 days of delivery.

If you submitted an incorrect photo, name, date or message, contact us. We understand mistakes happen and will do our best to recommend the most practical solution.

Email support@yatsso.com within 7 days of delivery.

Include your order number, a clear description, clear photos or a short video showing the complete watch and issue, and photographs of the packaging if shipping damage is involved.

Each custom watch is photographed and/or recorded during production and final inspection. These workshop records help us assess the issue accurately and recommend the most appropriate solution.

Depending on the circumstances, the solution may include technical guidance, a remake, replacement, partial refund or full refund.

No. Please contact us before sending anything back.

We review eligible issues through photos or videos first. Depending on the situation, we may offer a replacement, remake, partial refund or full refund. In many eligible cases, a physical return may not be necessary.

If a confirmed movement failure occurs under normal use within 12 months of delivery, we’ll replace the watch in accordance with our Warranty & Movement Promise.

It covers a genuine movement failure. It does not cover accidental damage, impacts, misuse, unauthorized repairs, normal cosmetic wear, or water damage caused by an unlocked or improperly secured crown.

Email support@yatsso.com and include your order number whenever possible.

If your question concerns the watch, packaging or delivery, attaching clear photos or a short video will help us give you a useful answer instead of sending you back and forth for more information.

The online preview is a useful guide to the composition and personalization of your watch.

Small differences may occur because of screen brightness, display settings, printing materials, lighting, watch hands, hour markers and date windows.

Our customization team makes routine technical adjustments to improve clarity, balance and print quality. These small adjustments are part of producing a better finished watch.

We will contact you only when the image quality or composition could materially affect the finished watch, when a different photo is recommended, or when a meaningful design change requires your approval.

Small technical adjustments such as cropping, positioning, brightness and contrast are handled by our team based on our experience with custom watch dials.