Shipping policy
SHIPPING & DELIVERY
YATSSO offers tracked shipping to supported destinations.
Any free-shipping threshold or shipping charge shown at checkout is based on the customer’s market, order value, and available delivery service.
ORDER PREPARATION
Ready-to-ship watches are inspected, prepared, and dispatched within 3 business days.
Custom watches are normally designed, produced, and quality-checked within 3 business days after payment and all required photos, engraving details, and personalization information have been received.
Orders are prepared Monday through Friday, excluding public holidays.
OUR CUSTOM DIAL REVIEW
Before production, our customization team reviews the uploaded image for clarity, composition, expected print quality, and placement around the watch hands, hour markers, logo, and date window where applicable.
Routine technical adjustments—including cropping, positioning, brightness, contrast, and minor layout refinement—are handled by our team using our experience in custom dial production.
We contact the customer only when another image, a meaningful design change, or customer approval is genuinely required.
If we need additional information or approval, the 3-business-day production period begins after the required response is received.
ESTIMATED TRANSIT TIME
Estimated delivery after dispatch: 7–11 days.
The production period and transit period are separate.
Once the order has been dispatched, a tracking number and tracking link will be emailed to the address used at checkout. Tracking information may take 24–48 hours to update.
DELIVERY ESTIMATES
Delivery dates are estimates rather than guarantees.
Customs inspections, remote-area delivery, severe weather, public holidays, carrier delays, or other circumstances outside YATSSO’s reasonable control may affect delivery times.
UNITED STATES IMPORT DUTIES
For orders delivered to the United States, applicable import duties and customs-clearance fees are covered by YATSSO.
Customers in the United States will not be asked to pay additional import duties upon delivery. Sales tax may still be calculated at checkout where required by law.
ORDERS OUTSIDE THE UNITED STATES
For destinations outside the United States, import duties, taxes, and customs fees are not included unless otherwise stated at checkout.
These charges, if applicable, are the responsibility of the recipient.
SHIPPING ADDRESS
Please check that your shipping address is complete and accurate before ordering.
Address-change requests must be emailed to support@yatsso.com within 12 hours of purchase.
We will always try to help, but an address change cannot be guaranteed after order preparation, custom production, or dispatch has started.
DELIVERY ISSUES
If tracking shows that a package is delayed, lost in transit, or delivered but cannot be located, email support@yatsso.com with your order number.
We will review the tracking information and assist with the carrier investigation where appropriate.