They are real, fully functioning watches.

Depending on the model, a YATSSO watch may use a Japanese automatic movement or a quartz movement. The exact movement, materials, case size and water-resistance rating are listed on each product page.

Some of our designs have a sense of humor. The watch itself still has a serious job to do.

We choose materials and construction based on the individual model, not just how the watch looks in a photograph.

Our Tidemaster RELAX, for example, uses a 316L stainless steel case and bracelet, sapphire crystal, ceramic bezel and a Japanese Miyota 8215 automatic movement. It weighs 147g, giving it the solid feel customers expect from a proper everyday watch.

Please check the specifications on the individual product page, as materials vary between models.

That depends on whether you enjoy watches that take themselves seriously all the time.

The RELAX is designed to look classic from a distance and reveal its sense of humor up close. Most people will simply see a solid automatic watch. The people who read the dial usually smile or start a conversation.

It is not trying to pretend to be something it isn’t—and neither do you have to

Check the case diameter and wrist-size range listed on the individual product page.

If you already own a watch that fits well, compare its case diameter with the YATSSO model you’re considering. That is usually more helpful than trying to judge size from a photograph.

The Tidemaster RELAX has a 41mm case and fits wrists from approximately 6.5 to 8.1 inches (16.5–20.5cm).

The wrist-size range is listed on each product page.

Many of our steel bracelets can be adjusted in two ways: small changes can be made using the micro-adjustment inside the clasp, while larger changes can be made by removing links.

When a sizing tool is included, it will be listed on the product page. A local jeweler can also resize a bracelet in just a few minutes.

We do our best to show the actual finish, color, proportions and dial details as clearly as possible.

Screen brightness, lighting and viewing conditions can cause small differences in color. For the best understanding of the watch, look at the product photographs, wrist shots, videos and written specifications together.

Yes. Many customers buy our watches as birthday, anniversary, retirement and holiday gifts—or simply for someone who is always “almost on time.”

Packaging varies by model, so check the product page for exactly what is included. The Tidemaster RELAX comes in a YATSSO presentation box with a polishing cloth, bracelet-sizing tool and warranty card.

Yes. YATSSO offers free tracked shipping to supported destinations.

The carrier may vary depending on the product, destination and available delivery service.

Ready-to-ship watches are normally delivered to the United States by FedEx or another tracked express carrier.

Most ready-to-ship U.S. orders arrive within approximately 4–8 business days from the date of purchase.

Yes. We’ll email you a tracking number and tracking link once your order has been dispatched.

Tracking information may take 24–48 hours to update after the carrier receives the package.

A short pause does not necessarily mean the package has stopped moving.

International shipments may travel between countries or wait for customs processing without receiving a new public tracking scan. If your order has passed its estimated delivery period, contact us and we’ll help check it.

No surprise import-duty bill at the door.

For orders delivered to the United States, applicable import duties and customs-clearance fees are covered by YATSSO. Sales tax may still be calculated at checkout where required by law.

If the watch has been sitting during delivery, it may have little or no remaining power.

Wind the crown clockwise approximately 20–30 turns, set the correct time and date, secure the crown, and then wear the watch normally. Movement from your wrist will help keep it running.

No. A mechanical automatic watch does not use a battery.

It winds through normal wrist movement and can usually also be wound manually using the crown. If it is not worn for long enough, it may stop and need to be wound and reset.

Yes. Small daily variations are normal for mechanical watches.

An automatic movement will not keep time in exactly the same way as a phone or quartz watch. If your watch begins gaining or losing an unusual amount of time, contact us and we’ll help you check it.

For a small change, use the micro-adjustment positions inside the clasp if your model has them.

For a larger change, one or more bracelet links can be removed. Some models include a sizing tool, and any local jeweler can also resize the bracelet quickly.

Check the water-resistance rating on the individual product page before exposing the watch to water.

The Tidemaster RELAX is rated to 10 ATM / 100 metres and may be used for everyday water exposure and swimming when the screw-down crown is fully secured.

Do not operate the crown underwater, and avoid hot showers, saunas, diving and high-pressure water.

Wipe the watch with a clean, soft cloth after wearing it, especially after contact with sweat or salt water.

Avoid strong impacts, magnets, chemicals and extreme heat. Always make sure a screw-down crown is properly secured before the watch comes into contact with water.

It means the watch has already been made and does not require custom production.

Ready-to-ship watches are inspected, prepared and dispatched within 1–3 business days, Monday through Friday, excluding public holidays.

Express delivery normally takes approximately 3–5 business days after dispatch.

Please allow approximately 4–8 business days in total from the date your order is placed.

Product packaging varies by model, so please check the individual product page for exactly what is included.

The YATSSO RELAX Automatic Watch arrives in a presentation box with a polishing cloth, bracelet-sizing tool and warranty card.

Choose your watch, upload your photo, and preview how it looks on the dial before placing your order.

The preview lets you check the basic placement before completing checkout.

A clear, well-lit photograph usually produces the best result.

Photos with a visible subject and some space around the face, pet or main object are generally easier to position on a watch dial. Avoid very dark, blurry or heavily compressed images whenever possible.

You do not need to prepare a professional design file. Start with the clearest original photo you have.

Yes. Your photo is not retained as an order file unless you complete checkout.

After checkout, it is saved with your order and used only to make your custom watch. We never use customer photos in advertising, social media or customer stories without clear permission.

Normally, no. The preview you approve before checkout is the design used for your custom watch.

If we notice a problem with the photo or layout that may affect the finished result, we may contact you using the email address provided with your order.

Please contact us within 24 hours of placing your order.

We’ll do our best to make the requested change before production begins. After 24 hours, your watch may already be in production, so changes cannot be guaranteed.

Custom watches are normally completed within 7 business days after payment and all required photos, engraving details and other customization information have been received.

Delivery time begins after production is complete.

Custom watches cannot be returned or exchanged simply because you changed your mind, as each one is made using your selected photo, engraving and watch options.

If your watch arrives damaged, defective, incorrect or materially different from the confirmed order details, contact us within 7 days of delivery.

Custom watches cannot be returned or exchanged simply because you changed your mind, as each one is made using your selected photo, engraving and watch options.

If your watch arrives damaged, defective, incorrect or materially different from the confirmed order details, contact us within 7 days of delivery.

Contact support@yatsso.com within 7 days of delivery.

Include your order number, a clear description of the issue, and clear photos or a short video. This allows us to understand the problem without immediately asking you to ship the watch internationally.

No. Please contact us before sending anything back.

We review eligible issues through photos or videos first. Depending on the situation, we may offer a replacement, remake, partial refund or full refund. In many eligible cases, a physical return may not be necessary.

If a confirmed movement failure occurs under normal use within 12 months of delivery, we’ll replace the watch in accordance with our Warranty & Movement Promise.

It covers a genuine movement failure. It does not cover accidental damage, impacts, misuse, unauthorized repairs, normal cosmetic wear, or water damage caused by an unlocked or improperly secured crown.

Email support@yatsso.com and include your order number whenever possible.

If your question concerns the watch, packaging or delivery, attaching clear photos or a short video will help us give you a useful answer instead of sending you back and forth for more information.