Returns & Refunds
RETURNS & REFUNDS
OUR APPROACH
To keep the process fair and practical, we review eligible issues through clear photos or videos before asking a customer to return an item.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
CUSTOM WATCHES
Custom watches are made specifically using the watch options, photo, engraving or other customization information selected by the customer.
For this reason, we cannot accept returns, exchanges or refunds for:
• A change of mind
• Personal preference
• A customer-provided image
• Incorrect names, dates, messages or customization information submitted by the customer
If your custom watch arrives damaged, defective, incorrect or materially different from the confirmed order details, contact us within 7 days of delivery.
We may request clear photos or videos so that we can review the issue.
Depending on the circumstances, we may offer a replacement, remake, partial refund or full refund. In many eligible cases, a physical return may not be required.
READY-TO-SHIP WATCHES
Ready-to-ship watches are not personalized.
At this time, we do not offer routine returns or exchanges for a change of mind due to international return shipping limitations.
If your watch arrives damaged, defective or different from the item ordered, contact us within 7 days of delivery with clear photos or videos.
After reviewing the issue, we may offer a replacement, partial refund or full refund where appropriate.
12-MONTH MOVEMENT PROMISE
Movement-related issues reported after the initial 7-day delivery period may still be covered by our 12-Month Movement Promise.
If a confirmed movement failure occurs under normal use within 12 months of delivery, we will replace the watch in accordance with our Warranty & Movement Promise.
The Movement Promise covers confirmed movement failure and is separate from returns for a change of mind.
HOW TO REQUEST HELP
Email support@yatsso.com and include:
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Your order number
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A clear description of the issue
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Clear photos or videos showing the issue
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A photograph of the complete watch, if requested
We aim to review requests within 2 business days.
REFUNDS
If a refund is approved, it will be issued to the original payment method.
Your bank, card issuer or payment provider may require additional time to process and post the refund.
Original shipping charges, customs duties or taxes paid outside the United States are not refundable unless required by applicable law or unless the refund results from an error by YATSSO.
ORDER CHANGES AND CANCELLATIONS
Custom orders may be changed or cancelled within 24 hours of being placed.
After 24 hours, production may have started and changes or cancellations cannot be guaranteed.
Ready-to-ship orders may only be changed or cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.
UNAUTHORIZED RETURNS
Do not return a watch without first receiving instructions from YATSSO.
Packages returned without authorization, without tracking or to an incorrect address may not be accepted or refunded.
STATUTORY RIGHTS
Nothing in this policy limits any rights available to you under applicable consumer law.