TERMS OF SERVICE

By using yatsso.com or placing an order with YATSSO, you agree to these Terms of Service.

ORDER INFORMATION

Customers must provide complete and accurate billing, shipping, contact, product, photo, text, engraving, and personalization information. YATSSO may place an order on hold when information is incomplete, appears incorrect, or requires clarification.

CUSTOM WATCH DESIGN REVIEW

Every submitted design is reviewed by our customization team for image clarity, dial composition, print quality, and placement around the watch hands, hour markers, logo, and date window where applicable.

Based on our experience with custom dial production, we may make routine technical adjustments such as cropping, positioning, brightness, contrast, and minor layout refinement without requesting additional approval.

We contact the customer only when another image, a meaningful design change, or customer approval is genuinely required. If the customer does not respond, production and delivery may be delayed.

CUSTOMER-SUBMITTED INFORMATION

Customers are responsible for checking uploaded photos, names, dates, spelling, engraving details, and other personalization information before ordering.

An error contained in the photo, text, or instructions submitted by the customer is not considered a manufacturing defect. However, customers may contact us and our team will review the circumstances and do its best to recommend a practical solution.

PREVIEW AND FINISHED PRODUCT

The online preview is a useful guide to composition and personalization. Small differences may occur because of screen settings, lighting, printing materials, watch hands, hour markers, date windows, and normal production tolerances. Minor differences that do not materially affect the overall design or function are not considered defects.

CHANGES AND CANCELLATIONS

Orders may be changed or cancelled by emailing support@yatsso.com within 12 hours of purchase.

After 12 hours, design preparation, production, or order processing may have started, and changes or cancellations cannot be guaranteed.

PRODUCTION AND DELIVERY

Ready-to-ship orders are inspected and prepared within 3 business days.

Custom watches are normally produced and quality-checked within 3 business days after all required customization information is received. If additional customer information or approval is required, the production period begins after it is received.

Estimated transit time after dispatch is 7–11 days. Delivery dates are estimates and may be affected by customs, carrier delays, severe weather, public holidays, remote-area delivery, or circumstances outside YATSSO’s reasonable control.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers must contact us within 7 days of delivery with an order number and clear photos or a short video showing the complete watch, packaging, and issue.

Each custom watch is photographed and/or recorded during production and final inspection. We may compare a claim with the submitted design and our workshop quality-control records before recommending a solution.

RETURNS AND REFUNDS

Personalized products cannot normally be returned for a change of mind, personal preference, or a customer-submitted error. Eligible damaged, defective, incorrect, or materially different items will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.

PAYMENT

Payment must be completed before preparation or production begins. Prices, currencies, taxes, and available payment methods may vary by market and checkout location.

IMPORT DUTIES AND TAXES

For United States orders, applicable import duties and customs-clearance fees are covered by YATSSO. Sales tax may still be calculated where required. For other destinations, local duties and taxes remain the recipient’s responsibility unless checkout states otherwise.

TRACKING AND DELIVERY

Tracking details are emailed after dispatch. Customers are responsible for monitoring tracking and providing a safe, complete, and accessible delivery address. If a package is lost in transit, contact us so we can assist with the carrier investigation.

WARRANTY AND MOVEMENT PROMISE

Eligible watches are covered by the warranty or 12-Month Movement Promise stated on the applicable product page. Coverage excludes misuse, impact, improper crown use, water ingress, unauthorized repair, normal wear, cosmetic damage, and normal mechanical accuracy variation.

PHOTO PRIVACY AND INTELLECTUAL PROPERTY

Customer photos and personalized designs are used only for order production, quality control, and customer support unless separate permission is given. Customers confirm they have the right or permission to use all submitted images, text, and designs.

LIMITATION OF LIABILITY

To the extent permitted by law, YATSSO is not responsible for indirect, incidental, or consequential losses. Nothing in these terms limits rights or liability where doing so is prohibited by applicable law.

CONTACT

Email support@yatsso.com.