Shipping & Delivery

We proudly ship YATSSO watches worldwide.

Shipping Options

Free Worldwide Shipping

• Complimentary on all orders
• Estimated delivery: 7–14 business days

Order Processing

All orders are carefully inspected and prepared before shipment.

• Processing time: 1–3 business days
• Orders are shipped Monday–Friday (excluding public holidays)
• Tracking information will be emailed once your order has been dispatched

Delivery Information

• Delivery estimates are calculated in business days only
• Shipping times may vary depending on destination country, customs processing, and local courier services
• Remote locations may require additional transit time

Tracking Your Order

Once your order ships, you will receive a confirmation email containing:

• Your tracking number
• Carrier information
• A link to track your shipment in real time

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees.

• These charges are determined by your local customs authority
• Any applicable duties or taxes are the responsibility of the customer
• YATSSO is not responsible for customs-related delays

Important Notes

⚠️ Delivery timelines are estimates and are not guaranteed.

⚠️ Shipping fees (where applicable) are non-refundable.

⚠️ Orders cannot be modified or canceled once they have been shipped.

For any shipping-related questions, contact us at support@yatsso.com.

Returns & Refund Policy

At YATSSO, we stand behind the quality of every watch we sell. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if:

• The watch arrives damaged or defective.
• You receive the wrong item.
• The product is significantly different from what was described.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The watch must be unused and in its original condition.
• All original packaging, tags, manuals, and accessories must be included.

Non-Returnable Items

Returns will not be accepted if:

• The watch shows signs of wear, damage, or misuse after delivery.
• The product has been altered or modified.
• The return request is submitted after the return window has expired.

How to Request a Return

1. Contact our support team at support@yatsso.com within 30 days of receiving your order.
2. Include your order number and a brief explanation of the issue.
3. If applicable, provide clear photos or videos showing the damage, defect, or incorrect item received.
4. Our team will review your request and respond within 1-2 business days with return instructions.

Refund Processing

Once your returned item has been received and inspected:

• Approved refunds will be issued to your original payment method.
• Refunds are typically processed within 3-5 business days.
• Depending on your payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

• If the return is due to a defective, damaged, or incorrect item, YATSSO will cover the return shipping costs.
• For all other approved returns, return shipping costs are the responsibility of the customer.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: support@yatsso.com

We're committed to providing a smooth and enjoyable shopping experience for every YATSSO customer.

The Guarantee
Every custom timepiece we assemble is rigorously tested for precision, durability, and aesthetic perfection before it leaves our facility. We stand behind our engineering. That is why every custom watch is backed by our 30-Day Craftsmanship Guarantee, starting from the date of delivery.

What Is Covered:
For 30 days post-delivery, we guarantee your timepiece against any manufacturing, mechanical, or assembly defects. This includes:

• Movement Malfunctions: Inaccuracies outside normal mechanical tolerances, stopping, or failure of the internal movement.
• Assembly Defects: Misaligned hands, loose indices, or improper fitting of the crystal, bezel, or case back.
• Component Integrity: Premature discoloration or structural failure of the dial, hands, or casing under normal use.
• Water Resistance Failure: Condensation or water ingress, provided the watch was used within its stated ATM rating parameters and the crown was fully secured.

If your watch experiences any of the above, we will repair or replace the defective components at zero cost to you, including return shipping.

What Is Not Covered (Exclusions):
Because each watch is custom-built to your exact specifications, we cannot accept returns or offer refunds for "buyer's remorse" or changes of mind once the assembly process has begun. The guarantee does not cover:

• Normal Wear and Tear: Scratches on the case, bezel, crystal, or bracelet resulting from daily use.
• Accidental Damage: Dropping, impacts, magnetism, or subjecting the watch to extreme shock.
• Improper Use: Water damage resulting from an unsecured crown or exceeding the watch's stated ATM depth rating.
• Third-Party Modifications: Any opening of the case back or repairs performed by an unauthorized technician will immediately void this guarantee.

How to Initiate a Guarantee Claim:

1. Document the Issue: Take a clear, high-resolution photo or short video demonstrating the defect.
2. Contact Support: Email our warranty team at [Insert Support Email] with your Order Number and the visual evidence.
3. RMA Issuance: If approved, we will issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
4. Inspection and Repair: Once received, our watchmakers will inspect the timepiece. Repairs are typically completed within 7–14 business days.

Our Warranty – The Yatsso Promise to You!

When you choose a Yatsso timepiece, you are choosing quality, precision, and reliability. To back our commitment to excellence, all watches purchased at www.yatsso.com come with a comprehensive 365-day warranty.

We can confidently offer this warranty because every Yatsso watch is subjected to rigorous quality testing during production. Our timepieces are crafted with close attention to detail by skilled watchmakers. Their expertise and care give us the confidence to be your reliable partner for service and support.

Built with high-quality parts and dependable movements, a Yatsso watch is designed to be a lasting companion when properly cared for. To help you maintain your timepiece and keep it ticking perfectly, our dedicated team is always ready to assist you.

Of course, where people work, the unexpected can happen. Despite our strict quality controls, we know that no one is infallible—especially since watchmaking requires such intricate, hands-on assembly. If you ever experience an issue with your watch within your 365-day warranty period, we are here to make it right without the hassle. You can easily access our support team and service form here: support@yatsso.com.

Thank you for placing your trust in Yatsso. We are honored to be part of your daily journey and always look forward to your feedback.